Frequently Asked Questions

We accept walk-ins however, we recommend calling as far in advance as possible to ensure availability. A credit card or debit card is required when making reservations.

CANCELLATION POLICIES AND FEES:
The New Moon Spa & Salon is often at 100% capacity. Should you need to cancel, reschedule or change your service or service time:

• For individuals we require 24 hours in advance of your appointment.
• For Wedding Parties and Large groups we require 72 hour notice.
• The Bridal Studio requires a 2-week notice.
• Any cancellations with less than the required notice are subject to a cancellation fee of 80% of the cost of the scheduled service. Clients who miss their appointments without notification will be charged in full for the scheduled service.

When you schedule your appointment with us, you are agreeing to these policies. Payment of services is upon checkout. You will not otherwise be billed unless you do not cancel within the time listed above or a no-show.

If you arrive late, we will do our best to accommodate the remainder of your service.

We require a 2-week cancellation.

Note: We value your privacy and will not share collected personal information to third parties.